Small Business & Retail

From one Store to Multi-Store Operations, We Do It All

Small Business & Retail

Small Businesses are often exposed to dynamic market trends and new technology practices that are critical to their survival and growth. An in-house full capable technology infrastructure is both expensive and unrelated to their core functions.

Businesses are constantly striving to improve their market offering, improve margins and build lasting differentiators. Consumer expectation is shifting towards convenience and multiple options for shopping delivered by omni-channel retail.

IConnect partners with you to deliver customized technology solutions designed to deliver business growth. We help your business to work on smart applications and create a road-map to digital transformation.

Small Businesses need to innovate and meet changing customer preferences. We develop and implement customized technology solutions meant to ensure your businesses are always at an advantage with changing industry trends and customer preferences.

RFID Solutions

Our RFID solutions help you achieve multiple objectives including
  • Merchandise Tagging & Tracking at Warehouse & Stores
  • Employee Tracking at Stores and Warehouse
  • Equipment Tracking
  • Movement tracking of all merchandise

Mobile Apps Solutions

Mobile App by iConnect keeps your business accessible and helps you conveniently manage key functions
  • Sales
  • Deliveries & Service
  • Merchandising
  • Customer Feedback

Heat Mapping in Stores (SIA) Solutions

Get closer to your customers through our heat mapping solutions
  • Track Shopper Footfalls including repeat visits
  • Shopper Pattern
  • Track customer density & sales
  • Beacons to bring shoppers into the store (if the store knows the shopper)*

Customer Service Module Solutions

Prioritize your customer’s needs through our customer service modules and manage
  • Create work orders, modify previously created ones, authorize returns, and refund payments
  • Modify and manage customer profile
  • Key functionality and resolve issues.
  • Unified view of customers including preferences

EDI Services & Solutions

Our EDI solution will help you eliminate manual process and create a synchronized fulfillment process
  • Create any EDI as per your business requirement
  • Integrated platform for manufacturer- supplier – vendor
  • EDI system for multiple manufacturers/ suppliers across multiple clients at the same time
  • EDI with X12 or XML formats

Business Intelligence Solutions

Our BI solutions provide you with the tools to create distinct advantage for your business
  • Create a CSR module that gives your business an edge
  • Integrate into any POS software.
  • Integrate into any dispatch program you use or else use our dispatch system, iTrack
  • Create own service tickets and manage

Customer relations with transparent communication ...

iConnect solutions can help you get there.