Disruption is the buzz word and all businesses including small business and retail is experiencing a sea of change. Established set-ups are moving from traditional brick and motor models to online platforms and new age online start ups are counting on Omni channel experience as their next big move.
Rapid changes in the environment and the fast changing preference of highly involved buyers are forcing new trends in the industry. The key to riding the wave of disruption and digital transformation would be adoption of business strategy deeply engrained in advanced analytics, machine learning and robotics.