AI-driven chatbots as virtual agents offer increased productivity to businesses. Though bots are no match to the human-touch but they add significant value in terms of being available 24/7, respond to monotonous queries without complaining and perform tedious jobs in least time.
Chatbots never forget things but humans do! The bots can be trained to act as the first point of contact for your business. The more complex queries can be forwarded to the live agents for next-level of assistance. This allows you to reduce the operational cost of helpdesk staff.