iText

iText helps you to reach out to your potential customers in the way they prefer, be it an SMS received on their phone as they visit your website, or sending offers, updates or discount coupons via SMS, to a list of subscribers. iText allows embedding calls to action (CTA) on your printed and digital marketing materials to invite people to text in to your number for subscribing to your marketing offers and/or newsletters from your business.

iText bots are smart with inbuilt texting etiquette. Custom business rules with sentiment analysis, help to build the credibility to your prospect with the right strategy; i.e. what to text and how frequently to text. This will ensure your customer would like to continue receiving your communication.

Monitor the conversations between your sales/support teams and the customers to create a better customer experience. Track accurate sentiments using our Proprietary Natural Language Processing and Machine Learning Algorithms. Send survey links to your customers through SMS, to seek additional feedback for improvements.

iText leverages social media data and analyze conversations about brand, competition, products and marketing campaigns in real time from all leading social media platforms, public sources and private sources, and converts them into industry-specific actionable insights and leads. Advanced algorithms help you understand and act in real time on the gazillions of conversations by your stakeholders/audience. Get access to multiple sentiments for each brand post that cover different features about the brand.

Embed payment link in an email, SMS, tweets, chatbot etc. and get paid instantly. Brand invoices and estimates with your company logo, itemize your items and other information, and integrate into the message as a secure link. Specify the payment mode such as credit cards, debit cards, e-checks or anything based on your preference. Not only payments but refunds can also be processed using the SMS. The customers get the convenience that increases the brand loyalty.

Chatbots strategically fit between live customer communications and static website content or say between messaging and business modules, thereby reducing the outreach/support costs where users can be directed to specific FAQ’s. The bots can address standard queries of the visitors, help them with mundane tasks such account password reset and/or route them to the various business modules, thereby increasing customer engagement and customer experience. Automated routing rules ensure that the bots distribute the tickets to the most suitable agent to handle the specialized queries, in right time, increasing credibility.

Now work from anywhere as you stay connected, always!
Drive deeper connections with your customers with integrated video calls. Schedule your team meetings and review calls over iText. Subscribe to receive notifications for any change in the project/repository, new visitor, escalations and more. Unleash the true potential of your team with the collaboration features such as whiteboards, calendar, podcast, and more.

All emails, conversations, notifications are stored in one central conversation inbox. The team members can view the inbox, work on unassigned conversations, reply to a thread, open a service ticket or take custom actions. The content can be tagged based on projects, campaigns, geographies, or any additional metadata relevant to your business.