All Conversations at One Place!
All emails, conversations, notifications are stored in one central conversation inbox. The team members can view the inbox, work on unassigned conversations, reply to a thread, open a service ticket or take custom actions. The content can be tagged based on projects, campaigns, geographies, or any additional metadata relevant to your business.
The support manager has a 360-degree customer view with various customer service KPIs and metrics available on service dashboards. The manager can view the support chat or video conversation in real-time, and leverage the data for training and quality assurance purposes. Implement a knowledge base and improve productivity of your staff, as all the customers’ issues, conversations, resolution approach … everything is already available in a common repository. Search through keywords and intuitive filters. Apply retention/archival rules based on your convenience.